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Tech and Diagnostic Support

Trouble watching our videos? This page is designed to help you diagnose and resolve the issue.

Most problems will be solved if you clear the cache of your browser (Google Chrome etc) and then restart your computer.
If that doesn't work, please review the results of the auto diagnostic below.

Operating system

Please make sure that you use the latest version of your device's operating system. Check for upgrades to the latest version.
Operating System: Unknown

Flash Player

Our site uses Flash to play videos.
To update your player, please go to http://get.adobe.com/flashplayer.
Flash Version:

Web Browser

Make sure that you have the latest version of your browser installed. We recommend using Google Chrome. It has built in Flash and will give you the most stable video performance.
Browser: Bot Unknown

Settings

To watch this site you must have JavaScript enabled. To watch the site, you must have cookies enabled.
JavaScript: , Cookies: Disabled

Speed test

This widget allows you to test your download speed. Your download speed should be at least 2.5Mbps to view our streams. If your download speed is lower, please contact your internet service provider.

Speedtest.net Mini requires at least version 8 of Flash. Please update your client.

Open a Help Ticket

Please describe the issue you are having with as much detail as possible. Please provide what scene or movie you are experiencing this issue with as well as any other details that can help us fix the problem.


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