Lucas Entertainment

Ordering FAQ

Are there any restrictions on where you ship to?

We cannot ship any of our products to the following destinations:

Florida (We can ship statewide, EXCEPT for Jacksonville and Tallahassee, which are restricted)
Mississippi - completely restricted
North Carolina - completely restricted
Ohio (We can ship statewide, EXCEPT for Cincinnati, which is restricted)
Puerto Rico - completely restricted
Tennessee - completely restricted
Texas (We can ship to Dallas, Houston, San Antonio, Fort Worth, Corpus Christi, El Paso and Austin)
Utah - completely restricted
Virgin Islands - completely restricted

And even though we ship our products in neutral wrapping, many countries outside the United States still have overzealous customs agents. We cannot, therefore, guarantee that your international order will not be subject to customs seizure. Delivery shall be deemed complete and Lucas Entertainment's responsibility shall end upon the placement of items ordered, together with all necessary documentation, in the hands of the shipping representative, for delivery to Customer, or for delivery to such addressee as Customer may designate. Lucas Entertainment specifically makes no warranty or guarantee of ultimate delivery and assumes no responsibility for seizure by customs or other law enforcement agency or for non-delivery to the designated address for any other reason.

How much do you charge for shipping?

We now offer real-time postage calculations from FedEx and the U.S. Postal Service which are based on weight and destination, whether domestic or international. To find out the shipping cost for the items you'd like to order, simply add them to your shopping cart and click the "View Cart" button. The shipping amounts will appear within seconds. PLEASE NOTE: The FedEx upgrades are only available for orders placed Monday through Friday 9am - 3pm EST (excluding holidays).

How do you ship my order?

Our products are shipped in discreet, generic packages with a corporate return address.

I'm outside the United States. Can I use my overseas credit card for ordering?

Yes. We accept credit cards drawn on banks outside the U.S. for merchandise orders.

Can I order a video in PAL format?

Unfortunately, our DVDs are available directly only in NTSC format, however, our DVDs are all reproduced using "multi-regional" or "no region" encoding, and they should be playable on DVD players worldwide. You'll need to consult your DVD player's manual to see what types of disks are playable on your machine.

How do I know if your DVDs will play in my machine or computer?

Lucas Entertainment produces DVD primarily in the DVD9 format which is compatible with most all consumer DVD players and computer DVD drives built after 2000. Player built prior to this date may not play back correctly or at all. Please upgrade your player if you wish to view Lucas Entertainment DVDs. All our DVDs are manufactured using a standard format allowing worldwide playback. There is no geographical coding used. Please check with the manufacturer of your player for more information. For best quality viewing use a progressive scan player.

How do I get on your Mailing List?

Our email newsletter is the most efficient way to stay up to date on Lucas Entertainment news, products, and sales. You can sign up to receive the newsletter for free by entering your email address on our website. Click HERE for the form.

Do you sell your mail or email lists?

We find it deplorable that anyone would try to invade another person's privacy in any manner, whether it is via junk mail, spam email or checking the return address of packages being delivered. Lucas Entertainment values our customers' privacy, which is why we NEVER give out ANY information about you and also why our products are shipped in discreet, generic packages with a corporate return address. We are protecting your privacy.

Why are the online sales prices sometimes not the same as the mail order sales prices?

As a website customer who is also on our postal mail list, you get the best of both worlds in terms of our promotional sales. Our customers may take advantage of online sales simply by placing their order online or, if they've received a better offer from us in the mail, they can simply insert the promotional code of sale in the appropriate box, and the prices will automatically adjust throughout the site.

What is a "Director's Cut" of a production?

"Director's Cut" versions are available for most of our productions, and they are the only versions (when there are two versions available) that we sell here. "Director's Cut" means that the movie contains scenes that may feature acts such as fisting, enemas, watersports, and/or the insertion of objects other than dildos, as well as bonus scenes and extras. Director's Cut versions are available only through Lucas Entertainment. Retail outlets carry the edited version only with no bonus materials.

Can I purchase the "Director's Cut" videos from my local retailer?

"Director's Cut" productions contain controversial scenes which are edited out for general distribution. Therefore, any Lucas Entertainment video purchased from a retailer will be edited. "Director's Cut" versions are only available here.

Where can I rent your movies?

Lucas Entertainment does not authorize the rental of our movies anywhere. If you rent one of our titles at a store, you're entitled to a reward in exchange for some basic information. Please contact info@LucasEntertainment.com to find out more.

What is your return policy?

All items are non-returnable except in the case of defective merchandise. Defective merchandise may be returned with 30 days of purchase for replacement. If you receive a defective item, please contact customer service at 888-562-9125 or send an explanatory email HERE.