Forgot your password or having trouble logging in?
Please visit CCBill https://support.ccbill.com or call 24 hours a day at
(888)596-9279 or (480)449-7751.


What plugins are required to watch videos?
Our videos require either the Windows Media or Quicktime Plugin, both of which are available for free - and can be obtained by following the 2 links below:


Why do I get a "Secure storage protection error" (C00D277F) when I try to play media?
If you are experiencing problems playing videos using the Windows Media Player using a PC with XP, please use the following steps:

STEP ONE:
  • Open "My Documents" folder
  • Go to "Tools" (top menu)
  • Select "Folder Options"
  • Select "View" tab
  • Scroll down to "Hide protected operating system files" and make sure the box on the left is unchecked (if it is checked, click on the box with the check mark to uncheck this option.)
 
STEP TWO:
  • Go to My Computer
  • Double left click on the (C:\) drive icon
  • Double left click on "Documents and Settings"
  • Double left click on "All Users"
  • Single left click on the "DRM" folder, to highlight it, then
  • Single left click "Delete this folder" in the menu on the left (OR single right click on the DRM folder, then single left click on "Delete". The files you need will rebuild themselves once you download another movie in Windows Media Player format.


I get a "codec error" when trying to watch videos.
Our videos use the Sorenson Video 3 Pro Codec. You should update your Windows Media player and Quicktime player. Newer versions should automatically download the correct codec.


Technical difficulties or found a missing file or link?
Please let us know!
By email: service@lucasentertainment.com
By phone within the USA: (888)562-9125 (toll free)
By phone outside the USA: (212)924-5892
(Phone hours are Monday thru Friday 9am-5pm EST)


Need to cancel your account?
Click HERE. Once you cancel your account, all billing will stop. However, your account will stay open and active until the end of your last billing period.


Billing questions?
Please visit CCBill https://support.ccbill.com or call them 24 hours a day at (888)596-9279 or (480)449-7751.


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