Shipping and Handling
What is the difference between Domestic First Class vs. Priority shipping?
Domestic First Class shipping is a more cost-effective option, but it does NOT include a tracking number. Depending on where you live in the United States, it can take up to ten (10) business days for your delivery to arrive. Priority Mail costs more due to a faster delivery time (between one [1] and five [5] business days) and includes a tracking number.
Can my order be shipped overnight to me?
Yes, we can overnight your package to you. Please note that UPS and FedEx charge heavy fees for overnight shipments, generally upwards of 60 dollars.
I bought a movie on pre-order and have not received it yet! Where’s my stuff?
Preorder items are placed on sale an average of two (2) weeks before their release to customers, but sometimes the official release dates do vary from time to time due to DVD production delays. In order to reduce shipping costs as much as possible, Lucas Entertainment groups all orders into one shipment, and each shipment is dependent upon all items being in stock.
All orders including a preorder item will not be shipped until the preorder item is in stock and ready to be mailed. This includes all holiday sales: all orders from any and all of our holiday sales will not be shipped until everything is in stock in our warehouse!
Why do I need to include my phone number for an international order?
There are several countries that require your phone number so that if a package isn’t successfully delivered after two (2) attempts, there’s a way to inform you that your package is being held and where to pick it up.
Why doesn’t Lucas Entertainment offer free shipping?
We do not offer free shipping because with ever-increasing postal charges, we’d have to raise the price of our DVDs to cover the difference.
How can I save money while shopping at the Lucas Store?
The best way to save money is by becoming a DVD subscriber. You will save 20 percent and receive free shipping for each new title. Additionally, we rotate twelve (12) titles regularly at $19.95. Our library is now downloadable as well, and digital copies of our movies are discounted and don’t include shipping costs. We also offer sales throughout the year and special coupons for all new titles. Please subscribe to our newsletter for all of our money-saving offers!
Digital Downloads
Tell me more about your digital downloads?
All of our digital download films are full-length, 3,000 Mbps, and MPEG-4 (.mp4) video files that are yours to keep forever once they’re downloaded onto your computer. You can save them onto flash and external hard drives, burn them to a disc, and watch at any time.
How can I watch a digital download?
Digital copies of our movies can be viewed either with QuickTime or VLC Media Player, a universal video player that is free to download and use. Click Here to download VLC now.
How long does it take to download a digital copy of a movie?
The file size of each digital movie varies, generally ranging from two (2) to four (4) gigabytes in size. The time it takes to download a movie is dependent upon the speed of your Internet connection with the time usually averaging out to be a few hours.
My download was not successful! Now what?
Please contact orders@lucasentertainment.com and we will promptly reply to you with further assistance. Please note that digital downloads cannot be refunded or exchanged.
General Information
Do you offer customer support 24/7?
No, we do not have a customer service representative to answer calls at night or on weekends. Our customer service hours are from 10:00 to 5:30 p.m. EST. You can also email us at orders@lucasentertainment.com for any issues experienced in the Lucas Store and webmaster@lucasentertainment.com for any website membership issues or questions. Our goal is to answer within 24 hours, but it might take a little longer on weekends and holidays.
Do you offer DVD samplers?
No, we do not.
May I speak to Michael Lucas or any of the other Lucas Entertainment models?
Of course! Please contact Michael and all of the other LucasMen through the Lucas Community.
I want to perform in one of your movies! How do I apply?
Please visit www.lucascasting.com and fill out the application form. And don’t forget to include your pictures!
